Warranty & Liability Policy

If you submit a valid claim under this warranty, Yinke Scooters NZ will either repair, replace, or refund at its own discretion. Warranty benefits are in addition to rights provided under New Zealand consumer laws.

Yinke Scooters NZ undertakes that all new electric scooters are warranted to the Original Buyer against manufacturing defects in materials and/or workmanship for the following periods:

Frame: 12-Months
Motor(s) & Controllers: 12-Months
Battery & Display: 12-Months (battery will decrease overtime)

For 12-months starting from the purchase date of your electric scooter, you are covered by our warranty against manufacturing defects. YINKE SCOOTERS NZ will diagnose any problem and ship spare parts free of charge (for successful warranty claims) for self-repair. More complicated repairs can be performed at a Yinke Scooters service partner in your area. Any potential cost for shipping the scooter to a service centre is the responsibility of the purchaser. The costs/inconvenience caused by the loss of use of the product is not covered whilst the warranty procedure takes place.

Terms of Limited Warranty

This limited warranty is not meant to suggest or imply that the scooter cannot be broken or will last forever. It does mean that the scooter is covered subject to the terms of the limited warranty. The purchaser must adhere to the manufacturer’s instruction manual.
Damage resulting from normal wear and tear, including the results of fatigue, is not covered. Fatigue damage is a symptom of the frame being worn out through normal use. It is one kind of normal wear and tear, and it is the owner’s responsibility to inspect his/her scooter. Damage resulting from improper assembly or maintenance, or from the installation of parts and accessories not compatible with the YINKE electric scooter, is not covered. All labour charges for non-warranty servicing are the responsibility of the purchaser.

In the event that the processing of a warranty claim requires shipping, any such shipping charges are the responsibility of the purchaser.
For warranty transportation costs, please contact us at sales@yinkescooters.co.nz.
During the duration of this limited warranty, YINKE SCOOTERS NZ will either repair any defective part or component or, at our option, replace any defective part or component with the same or most nearly comparable model or component then available. YINKE SCOOTERS NZ reserves the right to decline any warranty claim if the above conditions are not met.

Warranty Exclusions

This warranty does not cover:

• Normal wear and tear of components.
• Damage or failure from abuse, neglect, misuse, any water damage or accident
• Damage from stunt riding, ramp jumping, acrobatics, competitive events, such as racing, or similar activities or any activity that is not consistent with the intended use of the product
• Damages resulting from improper charging of the battery pack or use of any charger not supplied by YINKE SCOOTERS NZ
• Installation of any parts, accessories, or electrical component(s) not originally intended for or compatible with the product as sold.

NOTICE: The warranty does not cover water damage. Even on well-sealed units, water can creep into the workings of the motor and connections.

Warranty Claim

All claims to this warranty must be made through YINKE SCOOTERS NZ and submitted to email via, sales@yinkescooters.co.nz. Proof of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you contact us by email as there may be a simple fix for your problem. Valid warranty claims will be processed through YINKE SCOOTERS NZ within 12 Months of the initial purchase.
YINKE SCOOTERS NZ will not replace any part without first seeing photos or video of the damaged product. The customer needs to provide us with evidence by email.
In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact via sales@yinkescooters.co.nz and provide us with photo or video proof.
NOTICE: we will not accept Shipping Damage Claims later than 24 hours from receipt of goods.

How to make a Warranty Claim

If you believe your YINKE SCOOTER has a warranty issue, please contact our customer service team for instructions on how to proceed at sales@yinkescooters.co.nz.

Customers Responibility

As the purchaser, you are responsible for the performance and maintenance of your device. You may be denied a warranty claim if routine maintenance cannot be determined. In particular, you may be denied warranty coverage if the product or a component has failed due to abuse, neglect, improper maintenance, or unapproved modifications.
Routine maintenance includes but is not limited to checking and replacing brake pads, brake rotors, tires, inner tubes (when applicable), tightening and/or replacing screws, proper charging and storage, and checking the battery casing isn’t damaged. Some of these component parts should be routinely checked and replaced based on the owner’s usage and are not constructed or intended to last the lifetime of the scooter.

Limitations of Liability

Our liability shall under no circumstances exceed the actual amount paid (ex GST) by you for the defective product, nor shall we under any circumstances be liable for any consequential, incidental, special or punitive damages or losses, whether direct or indirect.
The purchaser hereby acknowledges and agrees, and represents and warrants to YINKE SCOOTERS NZ that:
a) the purchaser is solely responsible for their own health and safety and will take all reasonable, necessary and recommended safety precautions, including wearing appropriate personal protective equipment, in the use and operation of the scooter purchased from YINKE SCOOTERS NZ
b) the purchaser will use, and will cause others to use, the scooter purchased from YINKE SCOOTERS NZ only for the purposes for which it was designed and in compliance with the manufacturer’s instructions. Any alteration or modification of the scooter through use or misuse, whether intentional or accidental, can result in malfunction of the scooter and/or harm to the user.
c) the purchaser will use, and will cause others to use, the scooter purchased from YINKE SCOOTERS NZ in accordance with all New Zealand’s laws, rules, and regulations. The user will not operate or use the scooter in any location or in any manner that is prohibited, illegal, and/or a nuisance to others. Should the purchaser or any others that the purchaser allows to use the scooter receive any traffic violations and/or related fines or impound charges as a result of or in connection with their use of the scooter, the purchaser acknowledges that they are solely and fully responsible for such charges without compensation from YINKE SCOOTERS NZ
We suggest that you keep up to date with all e-scooter laws in New Zealand. These are ever changing and being updated all the time. https://www.nzta.govt.nz/vehicles/vehicle-types/low-powered-vehicles/
We reserve the right to post updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

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